Meet Our Instructors

Bill Purcell

Service Manager

Bill Purcell has 26 years of experience in the HVAC industry.  He started his career in the field as a Light Commercial & Residential service technician working for a FAD Carrier dealer. 

Bill completed a four year apprenticeship to become a Journeyman in Building Trades with the International Sheetmetal Workers union. 

In 2012 Bill moved his family from Illinois to Michigan after accepting the Service Manager position at Carrier Great Lakes.

Steve Nows

Technical Service Specialist

Joining the team in early 2020, Steve has worked at many levels of the HVAC industry both as a Sales and Technical Support professional.

He brings with him 39 years of service experience, including the first 15 years of his career as a service Technician in the Metro Detroit Area.

He continues to employ his passion for accurate Technical Support and Service Training here at Carrier Great Lakes

Jason Philips

VRF & Ductless System Specialist

Jason is a graduate of Miami University and earned his Michigan Mechanical Contractors License in 2001. In 2016 Jason joined Carrier Great Lakes. He has a passion for all things Ductless and VRF training including Application, Installation, and Sales Training for Toshiba/Carrier VRF and Carrier Ductless.

Jason currently resides in Michigan with his wife, Terry and enjoys spending time with his three children, Taylor, Jason, and Jordan.

Jason is a contractor himself in the field and enjoys providing immediate follow up and accurate information to his clients both from his training classes and general sales duties.

Shannon Monroe

I come from a service background of 35 yrs. in the field. I started in 1989 in the U.S. Coast Guard, Attended HVAC/Refrigeration school in Yorktown VA. and working on chillers and refrigeration aboard U.S. Coast Guard cutter Legare. After a 4 year tour, got out and was a service tech and installer for various residential and commercial mechanical contractors while attending Louisiana Tech on the G.I. bill to pursue a degree in forestry (I wanted to be a game warden in my home state of Louisiana). Turns out there was a 10 year waiting list for this position, so I opted out. Moved to Nashville TN in 2002. Obtained TN mechanical contractor’s license, then started, and operated an HVAC mechanical company which grew to 5 employees. I also worked part time as an instructor at Miller-Mott technical college teaching 1st year HVAC. Sold the TN HVAC company in 2012 to move to Michigan. Obtained Mechanical Contractor License for the state of Michigan.
Worked for a couple Michigan based contractors. Worked for Carrier Commercial Service for 4 years before accepting a position at Carrier Great Lakes in September of 2022. I enjoy playing guitar, writing songs, playing golf, watching LSU football (Geaux Tigers!), and coaching my now 12 yr. old son in football.
I am working out of the Lansing office providing tech support for ductless, Toshiba-Carrier VRF, and assisting with support for our residential and commercial products as well as field commissioning the Toshiba-Carrier VRF products.

Mike Tyslicky

I joined CGL’s service group in February of 2023. I am supporting our residential products and customers.

I spent almost 4 years working for another wholesale company in their service group performing a similar role.
I have 15 years in the industry. I have spent most of that time as a service tech, but I have also installed equipment too.
The best part about this role is helping the next generation learn this industry. I really enjoy teaching classes about our products.
I am a contractor and I hold a Michigan Mechanical License.
I will be based in our Lansing branch. In My spare time I like to travel with our 5th wheel with my wife and kids. We also love trail riding in our Jeep.

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