Steve Nows
Technical Support & Training Manager
Joining the team in early 2020, Steve has worked at many levels of the HVAC industry both as a Sales and Technical Support professional.
He brings with him 39 years of service experience, including the first 15 years of his career as a service Technician in the Metro Detroit Area.
He continues to employ his passion for accurate Technical Support and Service Training here at Carrier Great Lakes
Riley Baxter
Technical Support Specialist
Riley Baxter joined CGL in 2024 and provides technical support for Ductless and Residential products. A graduate of Baker College, Riley earned an Associate’s Degree of Applied Science with a focus on HVACR.
With 15 years of experience as a Service Technician and numerous industry certifications, Riley has developed a strong expertise in the field. A commitment to continuing education and training has contributed to a rewarding career in the industry.
Passionate about giving back, Riley enjoys sharing knowledge and fostering education for the next generation of Technicians. In free time, Riley enjoys spending time with family, playing the bass guitar, reading, volunteering at church, and cheering on the Michigan Wolverines.
Jason Philips
VRF & Ductless System Specialist
Jason is a graduate of Miami University and earned his Michigan Mechanical Contractors License in 2001. In 2016 Jason joined Carrier Great Lakes. He has a passion for all things Ductless and VRF training including Application, Installation, and Sales Training for Toshiba/Carrier VRF and Carrier Ductless.
Jason currently resides in Michigan with his wife, Terry and enjoys spending time with his three children, Taylor, Jason, and Jordan.
Jason is a contractor himself in the field and enjoys providing immediate follow up and accurate information to his clients both from his training classes and general sales duties.
Shannon Monroe
Technical Support Specialist
Shannon has a service background spanning 35 years in the field. His career began in 1989 with the U.S. Coast Guard, where he attended HVAC/Refrigeration school in Yorktown, VA, and worked on chillers and refrigeration aboard the U.S. Coast Guard Cutter Legare. After completing a four-year tour, he transitioned into the private sector, working as a service technician and installer for various residential and commercial mechanical contractors while attending Louisiana Tech on the G.I. Bill, initially pursuing a degree in forestry. However, after discovering a ten-year waiting list for his desired role as a game warden in Louisiana, he chose a different path.
In 2002, Shannon moved to Nashville, TN, where he obtained a Tennessee mechanical contractor’s license and founded an HVAC mechanical company, growing it to a team of five employees. During this time, he also worked as a part-time instructor at Miller-Mott Technical College, teaching first-year HVAC students. In 2012, he sold the company and relocated to Michigan, where he obtained a Michigan Mechanical Contractor License and worked for several Michigan-based contractors.
Shannon spent four years with Carrier Commercial Service before joining Carrier Great Lakes in September 2022. Based out of the Lansing office, he provides technical support for ductless systems, Toshiba-Carrier VRF, and assists with residential and commercial product support, including field commissioning for Toshiba-Carrier VRF systems.
Outside of work, Shannon enjoys playing guitar, writing songs, playing golf, watching LSU football (Geaux Tigers!), and coaching his son’s football team.
Mike Tyslicky
Technical Service Specialist
Mike joined CGL’s service group in February 2023, supporting residential products and customers.
With 15 years of experience in the industry, Mike has worked primarily as a service technician but has also been involved in equipment installation. Before joining CGL, he spent nearly four years in a similar service role with another wholesale company.
One of the most rewarding aspects of his role is mentoring the next generation of industry professionals, and he especially enjoys teaching classes about CGL’s products. As a licensed contractor, he holds a Michigan Mechanical License.
Based out of the Lansing branch, Mike enjoys traveling with his wife and kids in their 5th wheel and exploring trails in their Jeep during his spare time.
