HVAC Technical Support Specialist

We are searching for the right candidate to join our team as a Technical Support Specialist in Livonia, MI.

Job TitleHVAC Technical Support Specialist
Date of PostingMarch 8, 2023
LocationLivonia (MI)
Status Full Time
Job DescriptionJob Title: HVAC Technical Support Specialist
Reports to: Service Manager
Specific Location: Livonia, MI
Travel Required: 25%
Job Type: Full-time
Carrier Great Lakes Corporation is a proud, privately owned, distributor of Carrier heating and cooling equipment, parts and supplies. With seven branch locations we have enjoyed continued success at distributing quality heating, ventilating and HVAC systems to Michigan and Northern Ohio HVAC contractors for over twenty five years. Our focus is on supporting our customers; this is recognized by our continued commitment to understanding their needs and finding the best solutions to service them.

We are searching for the right candidate to join our team as a Technical Support Specialist.
Primary objectives of this position:
The ideal candidate in this position will:
Prepare and Conduct semi-annual technical training classes on Carrier HVAC equipment.
Provide daily Technical Support over the phone and through e-mail to customers and contractors in the field.
Provide Application support and work with contractors to properly apply install and commission Carrier CCN & BACnet controls.
Respond to customer warranty inquiries and provide claim analysis and details regarding claim status, payments, and credits.
Negotiate Warranty disputes between Manufacturers and customers.
Provide occasional site visit support to assist contractors and technicians in diagnosing difficult or elusive problems.
Support the Service Manager and the Controls Specialist.
Attending training classes (on site and off site).

Understanding of web based HVAC controls and IP addressing.
Understanding of DDC/BMS controls.
Familiar with CCN & BACnet controls.
Knowledge of HVAC equipment and systems.
Must be computer literate with Microsoft operating systems.
MS office suite proficiency Word, Outlook, Excel, Adobe Acrobat / DC
Customer Service experience required
High school degree minimum
Excellent written and verbal communication skills
Excellent organization and record keeping skills
Ability to climb ladders, and not afraid of heights
Problem solving skills
As an employee, you must demonstrate a commitment to the Core Values of Carrier Great Lakes Corporation: Integrity, Customer Focus, Respect for People, Teamwork, and Continuous Improvement

We are looking for dedicated professionals that share our values of putting the customer – and their needs – first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
Competitive Compensation
Health Care – Medical/Dental/Vision/Prescription Drug Coverag• e
401(k) With Company Matching Contributions
Flexible Spending Accounts
Short and long term disability insurance
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement

If you possess the qualifications above and the desire to join a dynamic team of professionals, submit your resume with salary requirements to: employment@cglcorp.com

We also invite you to learn more about Carrier Great Lakes at www.CarrierGreatLakes.com

You may also mail resumes to:
Carrier Great Lakes
Attn: Employment
33601 Schoolcraft Rd.
Livonia MI 48150 

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