We are searching for the right candidate to join our team as a Technical Support Specialist in Livonia, MI.
| Job Title | HVAC Technical Support Specialist |
| Date of Posting | March 8, 2023 |
| Location | Livonia (MI) |
| Status | Full Time |
| Job Description | Job Title: HVAC Technical Support Specialist Reports to: Service Manager Specific Location: Livonia, MI Travel Required: 25% Job Type: Full-time COMPANY PROFILE Carrier Great Lakes Corporation is a proud, privately owned, distributor of Carrier heating and cooling equipment, parts and supplies. With seven branch locations we have enjoyed continued success at distributing quality heating, ventilating and HVAC systems to Michigan and Northern Ohio HVAC contractors for over twenty five years. Our focus is on supporting our customers; this is recognized by our continued commitment to understanding their needs and finding the best solutions to service them. POSITION DETAILS We are searching for the right candidate to join our team as a Technical Support Specialist. Primary objectives of this position: The ideal candidate in this position will: Prepare and Conduct semi-annual technical training classes on Carrier HVAC equipment. Provide daily Technical Support over the phone and through e-mail to customers and contractors in the field. Provide Application support and work with contractors to properly apply install and commission Carrier CCN & BACnet controls. Respond to customer warranty inquiries and provide claim analysis and details regarding claim status, payments, and credits. Negotiate Warranty disputes between Manufacturers and customers. Provide occasional site visit support to assist contractors and technicians in diagnosing difficult or elusive problems. Support the Service Manager and the Controls Specialist. Attending training classes (on site and off site). Qualifications: Understanding of web based HVAC controls and IP addressing. Understanding of DDC/BMS controls. Familiar with CCN & BACnet controls. Knowledge of HVAC equipment and systems. Must be computer literate with Microsoft operating systems. MS office suite proficiency Word, Outlook, Excel, Adobe Acrobat / DC Customer Service experience required High school degree minimum Excellent written and verbal communication skills Excellent organization and record keeping skills Ability to climb ladders, and not afraid of heights Problem solving skills As an employee, you must demonstrate a commitment to the Core Values of Carrier Great Lakes Corporation: Integrity, Customer Focus, Respect for People, Teamwork, and Continuous Improvement BENEFITS OF WORKING WITH US: We are looking for dedicated professionals that share our values of putting the customer – and their needs – first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include: Competitive Compensation Health Care – Medical/Dental/Vision/Prescription Drug Coverag• e 401(k) With Company Matching Contributions Flexible Spending Accounts Short and long term disability insurance Employee & Dependent Life Insurance Vacation & Company Holidays Tuition Reimbursement HOW TO APPLY If you possess the qualifications above and the desire to join a dynamic team of professionals, submit your resume with salary requirements to: employment@cglcorp.com We also invite you to learn more about Carrier Great Lakes at www.CarrierGreatLakes.com You may also mail resumes to: Carrier Great Lakes Attn: Employment 33601 Schoolcraft Rd. Livonia MI 48150 |
